Refund policy

Last updated: August 22, 2026

The short version: if Plumo Pro isn't for you, you get your money back.

14-day money-back guarantee

If you bought a Pro license within the last 14 days and you're not happy — for any reason — email [email protected] with your order number and we will refund the purchase in full. No forms, no questions you don't want to answer.

How refunds are processed

Refunds are issued by our payment provider back to the original payment method. They typically arrive within 5–10 business days, depending on your bank.

Your statutory right of withdrawal (EU/UK)

If you are a consumer in the EU or the UK, you have a statutory right to withdraw from a contract made at a distance within 14 days, without giving any reason. Your purchase contract is with the merchant of record named on your receipt, so withdrawal is exercised against them — use the contact details on the receipt, or email [email protected] and we will point you to the right address.

One exception applies to digital content: the right of withdrawal expires once delivery of the content has begun with your express consent — for example, once you have activated your license key — before the 14-day period runs out.

Our own 14-day money-back guarantee is voluntary and comes on top of these statutory rights. It never limits them.

After a refund

Your license key is deactivated, and Plumo returns to the free tier — which you can keep using forever.

Before you buy

You don't have to take the risk in the first place: the free tier has no time limit, and the 14-day trial gives you the full Pro experience before any money changes hands.